Welcome to DMarket. By accessing and using our online store, you agree to be bound by the terms and conditions outlined in this User Agreement, which incorporates our Privacy Policy, Cookie Policy, Delivery and Payment Terms, and Return Policy. Please read this agreement carefully before using our website or placing any orders. This User Agreement was last updated on 2025-05-13 and is designed in accordance with current legal standards applicable for European consumers.
For the purposes of this agreement, the following terms shall have the meanings set forth below:
The Company reserves the right to modify any or all portions of this Agreement at any time. Any changes will be effective immediately upon posting on our website, and your continued use of the site constitutes your acceptance of such changes.
Our online store provides a platform to purchase a wide range of goods. The availability of any product is subject to stock and other limitations. The Company strives to provide accurate product descriptions, images, and pricing information in Euros (EUR). However, the Company cannot guarantee that all information is error-free. Should any inaccuracies be discovered, the Company reserves the right to amend the information prior to order confirmation.
By placing an order, you are offering to purchase a product subject to these terms. A contract between you and the Company is concluded only when you receive an order confirmation via email.
The following information outlines our current policies regarding the delivery of goods and accepted payment methods:
Our online store utilizes reputable and popular postal and courier services within Europe to deliver your order. Typical services include national postal carriers and internationally recognized courier companies offering tracking services. The estimated minimum delivery charge is set at 5 EUR for standard shipping, though actual charges may vary based on package weight, dimensions, and destination. In some cases, expedited shipping options are provided at competitive rates.
Once an order is placed, it will be processed and dispatched within 24 to 48 hours, subject to product availability. Delivery timelines will be provided at the time of purchase and may be affected by exceptional circumstances or delays beyond our control.
We accept various secure payment methods to ensure a convenient transaction process. These include:
All transactions are conducted in Euros (EUR). Payment details are securely processed through third-party payment gateways that comply with stringent international security standards. No sensitive payment data is stored on our servers.
Our goal is to ensure customer satisfaction. If you are unsatisfied with your purchase, you may return the product in accordance with the following policy:
a) Return Window: You have the right to return the purchased goods within 14 days from the date of receiving your order, in compliance with applicable European consumer protection laws.
b) Condition of Returned Goods: To be eligible for a refund, the product must be returned in its original state, unused, and with all accompanying packaging, accessories, and documentation intact. Items that have been damaged, altered, or otherwise compromised may not be eligible for a full refund.
c) Refund Process: Once your return is received and inspected, a confirmation will be sent via email. Refunds will be processed using the original payment method within 14 business days. Please note that any shipping charges initially paid are not refundable unless the product is found to be defective or the error originated from the Company.
d) Return Shipping Costs: The customer is responsible for the costs of return shipping, except in instances where the Company has issued a faulty or incorrect product. In such cases, the return shipping fee, which is typically set at a minimum of 5 EUR using standard shipping services, will be reimbursed.
We take your privacy seriously and are committed to protecting your personal data. This Privacy Policy forms an integral part of the User Agreement and specifies how we collect, use, store, and safeguard your information in accordance with applicable European data protection laws, including the General Data Protection Regulation (GDPR).
The Company collects personal information through the website when you create an account, place an order, subscribe to newsletters, or participate in promotional activities. This information may include, but is not limited to, your name, email address, telephone number, shipping address, and payment details.
The personal data is used solely for processing orders, communicating with you regarding your purchase, and delivering a personalized shopping experience. Additionally, data may be used for marketing purposes only if you have provided explicit consent.
We implement industry-standard measures to protect personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure networks, and regular security audits.
Your personal information is stored for as long as necessary to fulfill the purposes outlined above, and in accordance with applicable laws and regulations. Should you wish to request deletion of your personal data, you have the right to do so provided such a deletion does not conflict with any mandatory legal obligations.
In compliance with GDPR, you have the right to:
Requests regarding personal data should be sent to our Data Protection Officer at dmarket.feedback-loop@gmail.com. We will respond to data requests within one month, as stipulated by legislation.
Our website employs the use of cookies to enhance user experience and collect anonymous information regarding site usage. Cookies are small text files stored on your device that allow us to remember your preferences and provide relevant content. Users can manage their cookie settings through their browser preferences. For more detailed information regarding our use of cookies, please refer to the dedicated Cookie Policy available through our site settings.
While we do not currently provide a direct link to our cookie policy, should you require additional details or assistance, please contact us immediately.
The Company is not liable for any direct, indirect, incidental, consequential, or exemplary damages resulting from the use or inability to use our website or products, even if the Company has been advised of the possibility of such damages. This includes any loss of data, profits, or business interruption that arises out of the use of our service.
We strive to ensure that the information and descriptions provided on our website are accurate and up-to-date, but we do not warrant the completeness or reliability of any such information. The use of our website and services is entirely at your own risk.
All content available on the website, including but not limited to text, images, graphics, logos, and software, is the property of the Company or its licensors and is protected by applicable copyright and trademark laws. You are granted a limited non-exclusive license to access and use the website for personal, non-commercial purposes only. Any reproduction, distribution, transmission, or modification of any content without the express written consent of the Company is strictly prohibited.
The Company reserves the right to amend or update this User Agreement and any associated policies at its discretion. Updated versions will be posted on our website and will be effective immediately upon publication. Your continued use of our services constitutes acceptance of the updated terms.
Additionally, the Company reserves the right to terminate or suspend your access to our website and services, with or without notice, at any time for any reason including, but not limited to, violation of these terms.
a) Entire Agreement: This document constitutes the entire agreement between you and DMarket with respect to the use of the website and supersedes any prior or contemporaneous understandings, agreements, or representations.
b) Governing Law: This Agreement is governed by and construed in accordance with the laws applicable to European consumers. Any disputes arising in connection with this Agreement shall be resolved in the appropriate courts of the jurisdiction in which the Company operates.
c) Severability: If any provision of this Agreement is found to be invalid or unenforceable, it shall not affect the validity or enforceability of any other provision.
d) Contact Information: For any inquiries regarding this Agreement, please contact our support team at dmarket.feedback-loop@gmail.com or by telephone at 65251906.
By using and accessing our website, you acknowledge that you have read, understood, and agreed to all of the terms and conditions set forth in this User Agreement. If you do not agree with any of the conditions stated herein, you must immediately cease use of our website and discontinue any purchases.
We thank you for choosing DMarket and are committed to ensuring a secure and enjoyable shopping experience for all our users.
© 2025 DMarket
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